| Knowledge |
Description |
| Administration and Management | Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| Personnel and Human Resources | Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
| English Language | Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| Customer and Personal Service | Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| Education and Training | Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| Related Occupations |
| Appraisers, Real Estate |
| Educational, Vocational, and School Counselors |
| Eligibility Interviewers, Government Programs |
| Employment Interviewers, Private or Public Employment Service |
| First-Line Supervisors/Managers of Housekeeping and Janitorial Workers |
| Human Resources Assistants, Except Payroll and Timekeeping |
| Insurance Adjusters, Examiners, and Investigators |
| Management Analysts |
| Personnel Recruiters |
| Property, Real Estate, and Community Association Managers |
| Talent Directors |