Selected Geography: Florida

Standard Occupational(SOC) Code: 431011
Standard Occupational(SOC) Title: First-Line Supervisors/Managers of Office and Admi

Supervise and coordinate the activities of clerical and administrative support workers.

Wages for Year 2010

Entry	Average	Experienced
$30,653.35	$47,527.13	$55,964.53

Occupational Projections

2017 Projected Employment	Annual Growth Rate	Annual Total Openings
82,410	1.23%	2432

Skills	Description
Speaking	Talking to others to convey information effectively.
Management of Personnel Resources	Motivating, developing, and directing people as they work, identifying the best people for the job.
Coordination	Adjusting actions in relation to others' actions.
Active Listening	Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking	Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Knowledge	Description
Administration and Management	Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service	Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical	Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Personnel and Human Resources	Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Education and Training	Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Experience	Definition
Overall Experience	Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training	Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.
Education	Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.

Related Occupations
Administrative Services Managers
First-Line Supervisors/Managers of Housekeeping and Janitorial Workers
First-Line Supervisors/Managers of Transportation and Material-Moving Machine and Vehicle Operators
Food Service Managers
Lodging Managers
Medical and Health Services Managers
Social and Community Service Managers
Storage and Distribution Managers
Transportation Managers

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Source: Agency for Workforce Innovation - Labor Market Statistics
Occupational Informational Network(O*Net v7.0)